I thought i was ordering skin repair cream and i see from my confirmation letter that t...

GetHuman5297288's Change order issue with Skinstore.com from September 2020

Help with my Skinstore.com issue
The issue in GetHuman5297288's own words
I thought i was ordering skin repair cream and i see from my confirmation letter that they sent me skin repair BALM which I do not want. the order was sent via USPS which means at least *-** days delay.Their ad says they ship usually next day. does not say using the slowest cheapest way. Now find they do not carry the cream just the balm. Can i return an unopened package with REFUSED on label for full refund? There is no answer on their lines.Message says their lines are "down". Can I get a response?

GetHuman5297288 did not yet indicate what Skinstore.com should do to make this right.

How GetHuman5297288 fixed the problem
i found the help and chat icons and persistently waited for availability and was able to get a return form and label for the pkg which i need to pay postage on but no problem as it was my oversight that caused all this. very good outcome. now to reorder elsewhere and wait for the pkg to arrive. i have usps tracking number so can follow...
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Skinstore.com

Change order issue
Reported by GetHuman5297288
Sep 24th, 2020 - 2 years ago
Fixed
GetHuman5297288 shared how to fix
Seen by 25 customers so far
Similar issue to 81 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5297288 started working on this issue
Sep 24th, 2020 6:46pm
GetHuman5297288 confirmed the issue is fixed. Hooray!
Sep 24th, 2020 7:30pm