I have had this product for my last phone and it lasted for at least * years. I purchas...

GetHuman1834729's customer service issue with Skinit.com from December 2018

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The issue in GetHuman1834729's own words
I have had this product for my last phone and it lasted for at least * years. I purchased a new phone ( I phone X) and ordered a new case with personalized photo. I had actually exchanged for a new photo because the extra design did not come out as it appeared in sample. Anyway , they did replace it. I then ordered a case for my husband I phone * and it had been fine. I don’t have the receipt anymore. I believe mine may be from Aug . to Sept. The upper right corner is loose and keeps getting caught in the lining of my pocket book. I called customer service and the rep told me they only honor the product for ** days. That is ridiculous. I don’t think a phone case would need to be replaced after only ** days. *This is my third order. The rep told me she could not search my history by my name. *Is there anything you can do ?*Thank you*Janet Brand

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Skinit.com

Customer service issue
Reported by GetHuman1834729
Dec 26th, 2018 - 3 years ago
Fixed
Seen by 2 customers so far
Similar issue to 22 others
0 customers following this
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Email address on the account (if applicable)

Timeline

GetHuman1834729 started working on this issue
Dec 26th, 2018 8:29pm
GetHuman1834729 indicated the issue is not fixed yet.
Dec 26th, 2018 8:30pm

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