Where are my sketchers tennis shoes and why did you overcharge me for my one pair of sh...

GetHuman-nceewill's Track order issue with Skechers.com from October 2020

Help with my Skechers.com issue
The issue in GetHuman-nceewill's own words
Where are my sketchers tennis shoes and why did you overcharge me for my one pair of shoes? I never received a tracking *, however, it's been over a week and my bank just informed me that on ******** you took $***.**!!!!!! What is that all about???? Please contact me immediately before I report you to our local news media and the Better Business Bureau.

GetHuman-nceewill did not yet indicate what Skechers.com should do to make this right.

How GetHuman-nceewill fixed the problem
I, immediately, contacted Sketchers.com, and when I didn't receive any confirmation on my order and, obviously, my tracking number, I emailed my complaint to Sketcher's customer service and they emailed me back, in a, timely fashion with my order and proceeded to send my what I was requesting, along with the promo code that I had included in my order, which I since have forgotten, they change often, I believe that the promo code which I had entered entitled me to **% off. They were on my order in a timely fashion, and all was, hopefully, resolved. It took time to receive my shoes, but, I love them and I am very gratefully that they correctly resolved my concerns. Hats off to Sketchers!!!!
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Skechers.com

Track order issue
Reported by GetHuman-nceewill
Oct 28th, 2020 - 2 years ago
Fixed
GetHuman-nceewill shared how to fix
Seen by 6 customers so far
Similar issue to 1132 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-nceewill started working on this issue
Oct 28th, 2020 8:41pm
GetHuman-nceewill confirmed the issue is fixed. Hooray!
Oct 31st, 2020 3:45am