I placed an order last week, it was scheduled to arrive **** but has been sitting in a...

GetHuman-kjmls's Complaint issue with Skechers.com from September 2020

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The issue in GetHuman-kjmls's own words
I placed an order last week, it was scheduled to arrive **** but has been sitting in a FexEd warehouse since **** without moving- called customer service (hold time ** minutes). Rep told me to call FexEx and find out what the problem was. They stated they couldn't tell me anything except that there was no way it would arrive by **** and I could and should request a refund from the company I ordered from. They could not even guarantee a package existed, just a tracking number. I want this charge removed from the card as I don't have the item to return and have no assurances that it was even sent out. I will be filing a dispute with the card that was already charged for this item. I am not calling back for another indeterminate hold time on my own time

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Complaint issue
Reported by GetHuman-kjmls
Sep 24th, 2020 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1041 others
0 customers following this


GetHuman-kjmls started working on this issue
Sep 24th, 2020 11:29pm