Yesterday I bought like * pairs of shoes at sketchers outlet Stoney point Ca and talk t...

GetHuman-rinara's Complaint issue with Skechers.com from February 2020

Help with my Skechers.com issue
First: share to improve GetHuman-rinara's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rinara may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-rinara's own words
Yesterday I bought like * pairs of shoes at sketchers outlet Stoney point Ca and talk to a representative that if I can change the other shoes that I bought before because the size seems not matching . She was nice told her I’ll be back so they see the shoes . Representative was nice.*So today I went back with the pair of shoes that I was telling her but before that I checked the sale area so I can buy again some shoes went to the counter and approach the saleslady . Showed her the shoes and I said it doesn’t match. I told her the other one is wider than the other pair so she called a guy maybe it’s the manager . So I explained my side and when I was talking and the saleslady was talking this guy named Joel made a gesture by his hand like saying stop. I did not like the way he did his gestures it’s like telling as to shut up or stop .Then he insisted that they always check before giving it to customer . I told him that is the one that I got and showed him there’s a big difference . So it’s like as I recall that something happened to the shoes I told him I was not checking all the shoes I bought since last year and shoes I bought from this year and told him I noticed that the shoes was odd because I’m packing all my gifts to my relatives on my vacation. He was so rude to me and I told him Its fine I’ll just pay the shoes that I’m buying and he told me no I can leave that made me more upset . So I insisted to pay it and that Joel told me to say Please to him before he rings the prices it that made me more upset so I said I’m done I’m not buying that. Went out of the store But I felt humiliated with the way he treated me . So I went back ask for his name and he said Joel I was trying to get the last name he didn’t want to give it . So I told him that I was nice when I approach the saleslady and it made me upset when he did a hand gesture I told him and I told him you should have said it in a nice way so that ty his not happened . I told him I’ve been buying lots of shoes there from time to time and this is the first time that I was humiliated and insulted. And because the line was getting line he told me that I need to leave . If my voice get high it’s because of his attitude insulting me . I know it’s just a pair of shoes but if he said it in a proper way it must have been solve properly. I’m a decent person the way he approach me was not nice and accused me more that my voice is high . I told him my pitch of voice is high . I’m just trying to correct what happened but he was not letting me . He even said I’m cutting him when his talking and I told him I’m trying to explain my side . It’s just a pair of shoes .. I hope they are more respectful to customers and they should know the some gestures or bonds language that they do is not nice. I feel I’m not buying anymore on that sketchers outlet Stony point In California . I’ve been in that store more many times this is the first time I’ve been treated badly.

GetHuman-rinara did not yet indicate what Skechers.com should do to make this right.

How GetHuman-rinara fixed the problem

We are waiting for GetHuman-rinara to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Skechers.com's attention and get better help faster. Tap below to get started.
Having Skechers.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Skechers.com

Complaint issue
Reported by GetHuman-rinara
Feb 23rd, 2020 - 8 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 293 others
0 customers following this

Timeline

GetHuman-rinara started working on this issue
Feb 23rd 2:31am

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies