Yesterday I bought like * pairs of shoes at sketchers outlet Stoney point Ca and talk t...

GetHuman-rinara's Complaint issue with from February 2020

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The issue in GetHuman-rinara's own words
Yesterday I bought like * pairs of shoes at sketchers outlet Stoney point Ca and talk to a representative that if I can change the other shoes that I bought before because the size seems not matching . She was nice told her I’ll be back so they see the shoes . Representative was nice.*So today I went back with the pair of shoes that I was telling her but before that I checked the sale area so I can buy again some shoes went to the counter and approach the saleslady . Showed her the shoes and I said it doesn’t match. I told her the other one is wider than the other pair so she called a guy maybe it’s the manager . So I explained my side and when I was talking and the saleslady was talking this guy named Joel made a gesture by his hand like saying stop. I did not like the way he did his gestures it’s like telling as to shut up or stop .Then he insisted that they always check before giving it to customer . I told him that is the one that I got and showed him there’s a big difference . So it’s like as I recall that something happened to the shoes I told him I was not checking all the shoes I bought since last year and shoes I bought from this year and told him I noticed that the shoes was odd because I’m packing all my gifts to my relatives on my vacation. He was so rude to me and I told him Its fine I’ll just pay the shoes that I’m buying and he told me no I can leave that made me more upset . So I insisted to pay it and that Joel told me to say Please to him before he rings the prices it that made me more upset so I said I’m done I’m not buying that. Went out of the store But I felt humiliated with the way he treated me . So I went back ask for his name and he said Joel I was trying to get the last name he didn’t want to give it . So I told him that I was nice when I approach the saleslady and it made me upset when he did a hand gesture I told him and I told him you should have said it in a nice way so that ty his not happened . I told him I’ve been buying lots of shoes there from time to time and this is the first time that I was humiliated and insulted. And because the line was getting line he told me that I need to leave . If my voice get high it’s because of his attitude insulting me . I know it’s just a pair of shoes but if he said it in a proper way it must have been solve properly. I’m a decent person the way he approach me was not nice and accused me more that my voice is high . I told him my pitch of voice is high . I’m just trying to correct what happened but he was not letting me . He even said I’m cutting him when his talking and I told him I’m trying to explain my side . It’s just a pair of shoes .. I hope they are more respectful to customers and they should know the some gestures or bonds language that they do is not nice. I feel I’m not buying anymore on that sketchers outlet Stony point In California . I’ve been in that store more many times this is the first time I’ve been treated badly.

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Complaint issue
Reported by GetHuman-rinara
Feb 23rd, 2020 - 8 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 293 others
0 customers following this


GetHuman-rinara started working on this issue
Feb 23rd 2:31am

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