it returned after i called you and sent me a copy of my rece ipt. And a sales rep took it in and told me they could actually finD a copy of my receipt online. The problem was the store manager who refused to help. Daly city store manager , middle aged lady , white ?

GetHuman2589063's Returns issue with Skechers.com from January 2020

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You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman2589063's own words
I was suppose to return one and exchange the second pr but due to the bad service.. and soon as i got the copy of the receipt from sketcher.com ..i returned both shoes ... I would like to return items I got on dec ** but I cannot find the original receipts, however I have the exact amount on the credit card I used to purchasethe items and it matches in the store pricing when I had the pricing checked but The manager won’t let me return the items . I purchased the * prs if shoes from Daly a city California . Please help or i will dispute the purchase from my credit card . Thank you
All my walking shoes bought from malls not this store near my residence are Sketchers! I bought that on dec ** and came back jan * and the lazy manager did not accommodate my request without a receipt, that she could have easily tracked in her store inventory or online. I showed her my credit card statement with all the details too to no avail.
From online customer service service , who retrieved my receipt and informed me that the store can really retrieve it too.
Been acustomer for more than ** years
No i decided to return both prs that i hot from that managers store.
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Skechers.com

* prs of sketchers worth $***
Returns issue
Reported by GetHuman2589063
Jan 7th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 283 others
0 customers following this

Timeline

GetHuman2589063 started working on this issue
Jan 7th 8:43pm

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