I purchased these pair of boots just less than * months ago. Yesterday I had to finall...

GetHuman-froelkew's Returns issue with Skechers.com from April 2019

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The issue in GetHuman-froelkew's own words
I purchased these pair of boots just less than * months ago. Yesterday I had to finally take them to our local Sketchers store hoping to either get a refund or have them replaced. My little toe had been bothering me for some time but yesterday I could hardly keep my foot in the shoe due to the discomfort. Please understand I'm required to wear steel-toed footwear for my work.**The manager of the store looked at the shoe, placed his hand inside and was very surprised to actually feel the edge of the steel inside, and determined it was defective. Apparently, the sharp edge of the steel-toe in my left boot was protruding through the inside of the boot and digging into the side of my little toe. He immediately offered to replace the boots and asked for my receipt where I informed him that I had purchased them through shoes.com. He then told me that since I bought them through a third party, there was nothing he could do to help me. He suggested I contact you.**I have tried my best to get a picture of the problem. It's a bit difficult inside a shoe. I can no longer wear these boots due to pain this problem is causing me. Can you help me get these boots replaced, please?**Thanks,**Wolfram

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Skechers.com

Returns issue
Reported by GetHuman-froelkew
Apr 27th, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 427 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-froelkew started working on this issue
Apr 27th, 2019 2:38pm
GetHuman-froelkew indicated the issue is not fixed yet.
Apr 27th, 2019 6:54pm
GetHuman-froelkew indicated the issue is not fixed yet.
Apr 28th, 2019 4:35pm
GetHuman-froelkew indicated the issue is not fixed yet.
Apr 28th, 2019 4:38pm
GetHuman-froelkew indicated the issue is not fixed yet.
Apr 28th, 2019 4:40pm
GetHuman-froelkew indicated the issue is not fixed yet.
May 1st, 2019 1:33am

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