Hi, my name is Jamie and I have * Dimond passes and I have been calling and calling for...
GetHuman3771604's Complaint issue with Six Flags from October 2019
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Name, Email address, Phone number, Billing address, Order ID, and Discount code
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3771604's own words
Hi, my name is Jamie and I have * Dimond passes and I have been calling and calling for the past * days to make sure that the payment I made went through and not a single person answered the phone. I refuse to make this payment twice. I called maybe** to ** times and I was on hold for a good ** to ** minutes before I got this voice operated message telling me I may have called after business hours, which was not true, I called during business hours. The customer service for six flags is absolutely horrible. I do not know what the issue is but I am beyond dumbfounded about how horrible the phone operating system works at Six Flags. A person should not have to be told "all representatives are busy assisting other callers, your call is very important to us (THAT IS BULL) a representive will be with you shortly (THAT IS ALSO BULL) I need someone from corporate to get in touch with me ASAP because this is NOT ACCEPTABLE! I have never in my life wanted to tell a person that it's worthless getting memberships for this place because they have the SHITTEST customer service system that I have ever seen. This needs to be taken care of and it needs to be taken care of NOW!
GetHuman3771604 did not yet indicate what Six Flags should do to make this right.
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