My Name is Matthew Hullinger,**My Daughter Is Mattison Hullinger. We purchased her a T...

GetHuman-mochiloc's customer service issue with Six Flags from August 2019

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The issue in GetHuman-mochiloc's own words
My Name is Matthew Hullinger,**My Daughter Is Mattison Hullinger. We purchased her a Thrill Pass ticket to St. Louis Six Flags on *******.**We were unable to attend due to my complicated health issues with Trigeminal Neuralgia and nerve disorder in my face. I called and tried to gather information on what I would need to to to acquire from my Dr. to attend your Park and be her Chaperone yet not be forced to ride the rides and or put her in a compromising position of being pushed around or thrown out of place. After a long and very frustrating conversation with someone who did not speak English, I gathered the documentation I was "TOLD" to gather and mail it to the location at St. Louis, Six Flags to the attention of Six *Flags St. Louis*Phil Liggett, Park President*P.O. Box ***Eureka, MO *******to obtain a : Attraction Access Pass?**I tried to explain this wasn't exactly what I needed as I can NOT ride the rides. *But Can I qualify for this with my Dr. and my complete disability forms and use the service, and WAIVE my right to ride the ride... or may I carry the fast pass watch for my daughter's group and then simply pass over the ride and wait for the return trip.** The helper became irritated and simply wanted to repeat herself, not knowing how to actually handle the issue or wanting to forward me to anyone who could. So after several more min of struggle. I gave up... and gave in. Did what I was told. Obtained the form. Mailed it to the address.**Today is now August *th and of course, I have no response or conclusion or answers to my needs. We plan on a * hr drive to your facility in Eureka MO. tomorrow morning and I have no idea how to proceed.**VERY FRUSTRATED AND UPSET...I cant believe this is how you treat your guests who have gone through as many brain surgeries as I have and struggle with the daily nerve pain I do..to simply want to treat my Girl to * day out before school starts where I watch here have a good time...WATCH....and Im harassed and ignored for all my efforts to do exactly what I was harassed inappropriately im sure in the first place to do.**Matthew and Mattison Hullinger******@***.com****.***.******See Wed. Aug *th...at opening... I wonder if Ill have any good news before then.

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Six Flags

Customer service issue
Reported by GetHuman-mochiloc
Aug 6th, 2019 - 2 years ago
Not resolved
Seen by 53 customers so far
Similar issue to 1371 others
0 customers following this

Timeline

GetHuman-mochiloc started working on this issue
Aug 6th, 2019 10:04pm
GetHuman-mochiloc indicated the issue is not fixed yet.
Aug 6th, 2019 10:04pm
GetHuman-mochiloc indicated the issue is not fixed yet.
Aug 6th, 2019 10:04pm
GetHuman-mochiloc indicated the issue is not fixed yet.
Aug 6th, 2019 10:04pm
GetHuman-mochiloc indicated the issue is not fixed yet.
Aug 6th, 2019 10:05pm
GetHuman-mochiloc indicated the issue is not fixed yet.
Aug 7th, 2019 2:46am
GetHuman-mochiloc indicated the issue is not fixed yet.
Aug 7th, 2019 2:47am
GetHuman-mochiloc indicated the issue is not fixed yet.
Aug 7th, 2019 8:36am
GetHuman-mochiloc indicated the issue is not fixed yet.
Aug 7th, 2019 10:14pm
GetHuman-mochiloc indicated the issue is not fixed yet.
Aug 8th, 2019 10:36am
GetHuman-mochiloc indicated the issue is not fixed yet.
Aug 8th, 2019 10:36am
GetHuman-mochiloc indicated the issue is not fixed yet.
Aug 8th, 2019 10:36am

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