I tried to cancel two of my passes (Six Flags- St. Louis) using the online service but...

GetHuman-stlhote's customer service issue with Six Flags from July 2018

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The issue in GetHuman-stlhote's own words
I tried to cancel two of my passes (Six Flags- St. Louis) using the online service but it showed an error message and stated for me to contact them by email to complete my cancellation. I sent the email listing the two members i wanted to cancel and again it stated for me to do it online. Again i sent another email stating that it told me to do it online and this time i received a message stating that they were sorry to see me go! I then checked and seen that not * but all * were cancelled and that it stated there was nothing they could do from there end. Im truly upset because not only were three of my passes cancelled but i also had a "basic meal plan" that was cancelled also! I dont truly have an issue with re-signing up for more passes, but i would like to know when will i be refunded for my meal plan that i only used once! It was stated that the cancellation was done by my request, but my request was not to cancel all my passes but just two and i have copies of the email if needed! Please help me to resolve this issue and Thank You! Lakeshia White

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How Do I Cancel My Six Flag Membership and Get a Refund?How Do I Find My Tickets for Six Flags?
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Six Flags

Customer service issue
Reported by GetHuman-stlhote
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 10 customers so far
Similar issue to 152 others
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Timeline

GetHuman-stlhote started working on this issue
Jul 9th, 2018 4:47pm
GetHuman-stlhote indicated the issue is not fixed yet.
Jul 9th, 2018 5:55pm
GetHuman-stlhote indicated the issue is not fixed yet.
Jul 10th, 2018 5:48pm
GetHuman-stlhote indicated the issue is not fixed yet.
Jul 10th, 2018 5:49pm