On February ** I received an emailed invoice (********) from Site* for $***.** which wa...

GetHuman2605778's customer service issue with Site5 from March 2019

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The issue in GetHuman2605778's own words
On February ** I received an emailed invoice (********) from Site* for $***.** which was paid that same day. Today I received an emailed invoice from our web hosting company, Verio. I contacted them and told them that we paid for our hosting service with them on Feb. **. They informed me that Site* was not their billing company. Now I have no idea why Site* is billing me for web hosting, when they are not our web hosting provider. I assume that IXWebhosting transferred all their customer base to Site* when they went out of business last year. However, we chose to go to Verio, not Site *. We would like an immediate refund from Site * since they never should have billed us in the first place as we've never used them for our web hosting.

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Site5

Customer service issue
Reported by GetHuman2605778
Mar 27th, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 37 others
0 customers following this
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Timeline

GetHuman2605778 started working on this issue
Mar 27th, 2019 6:36pm
GetHuman2605778 indicated the issue is not fixed yet.
Mar 27th, 2019 7:53pm