On February ** I received an emailed invoice (********) from Site* for $***.** which wa...

GetHuman2605778's customer service issue with Site5 from March 2019

17 views | 37 similar | 0 following
Help with my Site5 issue
GetHuman2605778's next move: try calling Site5 again.
The best way to get your problem resolved is to tap the button below to start calling Site5. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman2605778's own words
On February ** I received an emailed invoice (********) from Site* for $***.** which was paid that same day. Today I received an emailed invoice from our web hosting company, Verio. I contacted them and told them that we paid for our hosting service with them on Feb. **. They informed me that Site* was not their billing company. Now I have no idea why Site* is billing me for web hosting, when they are not our web hosting provider. I assume that IXWebhosting transferred all their customer base to Site* when they went out of business last year. However, we chose to go to Verio, not Site *. We would like an immediate refund from Site * since they never should have billed us in the first place as we've never used them for our web hosting.

GetHuman2605778 did not yet indicate what Site5 should do to make this right.

How GetHuman2605778 fixed the problem

We are waiting for GetHuman2605778 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Site5's attention and get better help faster. Tap below to get started.
Having Site5 issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2605778 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2605778
Mar 27th, 2019 - 4 years ago
Seen by 17 customers so far
Similar issue to 37 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information


GetHuman2605778 started working on this issue
Mar 27th, 2019 6:36pm
GetHuman2605778 indicated the issue is not fixed yet.
Mar 27th, 2019 7:53pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers