When I bought my car, I took advantage of the free Sirius trial. Near the end of the t...

GetHuman3791092's customer service issue with Sirius/XM from October 2019

Help with my Sirius/XM issue
The issue in GetHuman3791092's own words
When I bought my car, I took advantage of the free Sirius trial. Near the end of the trial, a Sirius rep called to ask if I wanted to cancel or if I was enjoying it it. I let her know I loved it, I just needed to save money. She offered me a $**month deal, which I completely agreed to and loved....until today.... I checked my bank account and for at least * (possibly *) months I have been getting charged $**.** monthly for my service. I have been out on FMLA recovering from surgery and I never agreed to continue a full price service nor am I getting a paycheck at all while out on medical leave. I'm sad to lose my service, but can you or someone cancel this for me and process refunds for the charges I didn't give anyone permission to obtain. Please, I am begging you because I have two kids and had to go on medical leave suddenly without warning and a paycheck so every little bit helps! Kind regards, Karen

GetHuman3791092 did not yet indicate what Sirius/XM should do to make this right.

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Customer service issue
Reported by GetHuman3791092
Oct 18th, 2019 - 3 years ago
Seen by 6 customers so far
Similar issue to 3498 others
0 customers following this
Items needed
Radio Number
Car Type
Email on Account
Phone Number
Home Address
Name on Account


GetHuman3791092 started working on this issue
Oct 18th, 2019 10:28pm
GetHuman3791092 confirmed the issue is fixed. Hooray!
Oct 21st, 2019 10:42pm