On ********** your automated billing system billed my debit card for $**.** without my...

GetHuman3768524's customer service issue with Sirius/XM from October 2019

Help with my Sirius/XM issue
The issue in GetHuman3768524's own words
On ********** your automated billing system billed my debit card for $**.** without my permission. I’ve been a customer for many years and I’m always negotiated my renewal over the phone. I called your office on ***** and you put the money back into my account. My credit union will waiver the overdraft fee if you will fax over a statement saying that I was billed in error. The fax* is ***-***-****. Thank you again from a loyal customer.

GetHuman3768524 did not yet indicate what Sirius/XM should do to make this right.

How GetHuman3768524 fixed the problem
I’ve been a happy customer for over *yrs, but a problem arose a few days ago. Happy to say the situation was alleviated by the representative that I spoke with. An automatic renewal was a temporary problem and the situation was resolved by getting a considerable discount on a new “term “. I give Sirius-XM a score of ** on a scale of *-** with ** being the highest score. Cusps to a professional company. Keep up the good work Sirius-XM.
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How Do I Get a Refund from Sirius/xm?How Do I Cancel My Sirius-Xm Service?
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Sirius/XM

Customer service issue
Reported by GetHuman3768524
Oct 15th, 2019 - 2 years ago
Fixed
GetHuman3768524 shared how to fix
Seen by 8 customers so far
Similar issue to 3473 others
0 customers following this
Items needed
Radio Number
Car Type
Email on Account
Password
Phone Number
Home Address
Name on Account

Timeline

GetHuman3768524 started working on this issue
Oct 15th, 2019 1:39pm
GetHuman3768524 confirmed the issue is fixed. Hooray!
Oct 15th, 2019 6:14pm