Spoke to two separate customer care reps.*Got a call on a home phone not listed with th...

GetHuman-tatanise's customer service issue with Sirius/XM from June 2018

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The issue in GetHuman-tatanise's own words
Spoke to two separate customer care reps.*Got a call on a home phone not listed with the company for our services—had been linked to another account that doesn’t belong to us. I requested that the number be removed from the call list. Reps insisted on my own name and address—of which time they changed and added it to the account belonging to the OTHER PERSON. They even gave me their email address ending at UPMC. I requested that the number NOT be added to my account. These reps refused to remove my number and in the end, one disconnected the call while the other named “Mark” gave me a false corporate number once I cited CPI complaince issues and how they cannot change customer information in accounts that the customer themselves did not request.
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Sirius/XM

Customer service issue
Reported by GetHuman-tatanise
Jun 4th, 2018 - 10 mons ago
I have an issue with Sirius/XM too
Fixed
Seen by 3 customers so far
Similar issue to 174 others
0 customers following this
Items needed
Radio Number
Car Type
Email on Account
Password
Phone Number
Home Address
Name on Account
Timeline
GetHuman-tatanise started working on this issue
Jun 4th, 2018 11:50pm
GetHuman-tatanise indicated the issue is not fixed yet.
Jun 4th, 2018 11:50pm