On April **. I called to cancel my subscription and to get a refund on what was paid. I...

GetHuman684929's customer service issue with Sirius/XM from May 2018

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The issue in GetHuman684929's own words
On April **. I called to cancel my subscription and to get a refund on what was paid. I did not get the refund and had to call Sirius XM another five times before I could get any satifsction about my account. And even then I told Sirius XM from April ** that two cars were being paid by me. I told them also that the two cars were in Sherry Thornton's name we were engaged at one time to be married. It didn't happen she took the cars so I cancelled my subscription. I asked for a refund. She called the company. Changed everything to her name and even got a trial offer. I know because she hadn't changed the email. I received an email from Sirius XM saying your trial subscription is about to expire. Well since I have no car I know who called and did that . I ended up texting Sirius one of the supervisors seems to have changed my account back to where it should be. I've had Sirius XM since **** since I had my Black Jetta ****. I paid for the subscription put her onto Sirius XM and she tried to use my card as Shannon a customer service specialist showed me that she used my card twice on two different dates March ** to the amount of $***.** and again on March ** the day she was leaving for North Carolina. Shanno. Told me that my card was charged twice. Yet When I was texting the supervisor on MAY * I BELIEVE he told me that he would clear up the matter and put everything back to my name and send me a check for $***.**. I have the check with my address but her name is on the check. How does a mix up like this occurred? *There is NO way I can cash a check with someone else's name on it. It is worthless to me.So an outstanding company like Sirius XM sends me a check that I can't use allows my ex to use three times my account because she also have a trial subscription in my name! I am not willing to commit any crime and cash any check that doesn't have my name on it. *Please this check number ********* isn't worth the paper it was printed on. I want a full investigation as to why you allows Sherry Thornton to use my account commit fraud by telling you that it is hers and change my name put hers on it allow her to use my credit card twice and spend over $***.** and I only get a check for ***.**. I am the account holder I made the payment and I get a check with Sherry Thornton's name on it. *This is not right and I am a loyal customer. I deserve a full refund of every penny I paid into this account. I want MsThornton Who USED the name of Shelly Beckett to get payment through. I think not even the refund of $***.** would be justice at this point I want all of the March ** and March ** payments of $***.**. I'm holding on to the check only because Shannon your Customer service specialist said to do this. I want to pay the highest compliments to Ms Shannon. She treated me with respect. She went as far as trying to truly understand my problem. She resolved as much as she could. She should be the retention supervisor because she is much better than Ron ID ****.
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Sirius/XM

Customer service issue
Reported by GetHuman684929
May 15th, 2018 - 10 mons ago
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GetHuman684929 started working on this issue
May 15th, 2018 12:01am