When I attempt to replace needle plate, and turn the hand wheel toward me, the needle c...

GetHuman-marinean's customer service issue with Singer Sewing Co. from July 2018

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The issue in GetHuman-marinean's own words
When I attempt to replace needle plate, and turn the hand wheel toward me, the needle cannot go thru - the needle jams. I spoke to Susan and she helped me insert the bobbin case properly so it is locked in proper position,*(earlier this AM.). The hand wheel works fine whenI turn it manually.However I just now tried to use the power foot and the bobbin case popped out of the well. Can you please help?
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Singer Sewing Co.

Customer service issue
Reported by GetHuman-marinean
Jul 2nd, 2018 - a yr ago
I have an issue with Singer Sewing Co. too
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Seen by 8 customers so far
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GetHuman-marinean started working on this issue
Jul 2nd, 2018 10:52pm
GetHuman-marinean indicated the issue is not fixed yet.
Jul 6th, 2018 12:58am