I purchased a **T***DC Professional * thread serger about * months ago. It was missing...

GetHuman834392's customer service issue with Singer Sewing Co. from June 2018

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Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman834392's own words
I purchased a **T***DC Professional * thread serger about * months ago. It was missing a very important part. This part was pictured and listed in the instruction book as item ** on page *. It was supposed to be an accessory included in the accessory case. All I can do with this machine without this part is a coverstitch. This machine has capabilities that I cannot use because I'm missing this part. I have spent hours and days contacting dealers and parts suppliers that all they can tell me is it's not available. That isn't acceptable.
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Singer Sewing Co.

Customer service issue
Reported by GetHuman834392
Jun 29th, 2018 - a yr ago
I have an issue with Singer Sewing Co. too
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Seen by 1 customer so far
Similar issue to 22 others
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Timeline
GetHuman834392 started working on this issue
Jun 29th, 2018 8:16pm
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Jun 29th, 2018 8:16pm