I would like to know if my $** truely unlimited refill card is ready to use

GetHuman-kandin's customer service issue with Simple Mobile from August 2018

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The issue in GetHuman-kandin's own words
The problem: I would like to know if my $** truely unlimited refill card is ready to use
GetHuman-kandin did not yet indicate what Simple Mobile should do to make this right.
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Simple Mobile

Customer service issue
Reported by GetHuman-kandin
Aug 22nd, 2018 - a mon ago
I have an issue with Simple Mobile too
Not resolved
Seen by 3 customers so far
Similar issue to 425 others
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Items needed
Name on the account
Phone number on the account
Billing address
Last 4 of SSN
Timeline
GetHuman-kandin started working on this issue
Aug 22nd 6:02am