I got a reminder to order my regular *** pics & so went to the Groovebk app. It asked m...

GetHuman-llewbark's Track an Order issue with Shutterfly from January 2020

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Account holder name, Billing address, and Email on account
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman-llewbark's own words
place my regular order for *** pics ... I got a reminder to order my regular *** pics & so went to the Groovebk app. It asked me to sign in. I had forgotten my password so asked for a temp, got it, went bk to GB, chose my *** pics, hit return & was placed back on home pg, I don't know if my pics are being printed & the home pg keeps asking me to sign in with a new password. It does not register when I click on "Already a member"
the app keeps sending me back to the home page to sign in as a new member. Even when I get a temp PW, it keeps saying the PW is no good to try again
I want to know if my January **, **** order for *** pics has been placed, what my current PW is on my account & why the "Already a member" statement doesn't seem to work on Groovebook's home page. Thanks
I have been ordering regularly for over a year
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Shutterfly

Groovebook.com
Track an Order issue
Reported by GetHuman-llewbark
Jan 16th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 741 others
0 customers following this

Timeline

GetHuman-llewbark started working on this issue
Jan 16th, 2020 1:00pm
GetHuman-llewbark indicated the issue is not fixed yet.
Jan 18th, 2020 3:38pm
GetHuman-llewbark confirmed the issue is fixed. Hooray!
Jan 18th, 2020 3:39pm
GetHuman-llewbark indicated the issue is not fixed yet.
Jan 20th, 2020 10:04pm

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