I purchased a holiday card order earlier today with very poor internet connection. I ju...

GetHuman3954107's customer service issue with Shutterfly from November 2019

Help with my Shutterfly issue
The issue in GetHuman3954107's own words
I purchased a holiday card order earlier today with very poor internet connection. I just was able to view order and it’s WRONG. * of the same pictures are on front side of card! Please contact me ASAP to correct order before it’s filled and sent.

GetHuman3954107 did not yet indicate what Shutterfly should do to make this right.

How GetHuman3954107 fixed the problem
I called Shutterfly the next morning when they were open. The representative was very helpful and cancelled my incorrect order allowing me to go back in to Shutterfly and correct the errors and resubmit without any additional charges. It was a waste of my time to try and fix it on line and any other way through the internet the night before.
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Shutterfly

Customer service issue
Reported by GetHuman3954107
Nov 18th, 2019 - a year ago
Fixed
GetHuman3954107 shared how to fix
Seen by 6 customers so far
Similar issue to 2676 others
0 customers following this
Items needed
Account holder name
Billing address
Email on account

Timeline

GetHuman3954107 started working on this issue
Nov 18th, 2019 2:46am
GetHuman3954107 confirmed the issue is fixed. Hooray!
Nov 21st, 2019 3:22am

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