Ordered on the app Thursday night when there was a code for a free mug. Never got an em...

GetHuman2944632's customer service issue with Shutterfly from May 2019

Help with my Shutterfly issue
The issue in GetHuman2944632's own words
Ordered on the app Thursday night when there was a code for a free mug. Never got an email confirming the order, but it showed up as pending so I figured I was good. Check this morning and it says it was canceled. I didn’t cancel the order and I want to know why it was canceled as the money for it is pending in my account. & I still want the item. Order number is ************-*******
GetHuman2944632 did not yet indicate what Shutterfly should do to make this right.
I have an issue with Shutterfly too
How GetHuman2944632 fixed the problem
I fixed it with zero help from this site. It kept telling me * minutes to get me connected. Well * minutes turned into almost an hour. So I said ***** it and called Shutterfly myself. I was on and off the phone with them in * minutes. Problem solved. No help from you.
Please help with my Shutterfly issue
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Shutterfly

Customer service issue
Reported by GetHuman2944632
May 18th, 2019 - a mon ago
I have an issue with Shutterfly too
Fixed
GetHuman2944632 shared how to fix
Seen by 6 customers so far
Similar issue to 2843 others
0 customers following this
Items needed
Account holder name
Billing address
Email on account
Timeline
GetHuman2944632 started working on this issue
May 18th 1:20pm
GetHuman2944632 confirmed the issue is fixed. Hooray!
May 18th 5:25pm