I ordered my mom a gift card for $**. It asked when to send it. I said dec **. She rece...

GetHuman1833654's customer service issue with Shutterfly from December 2018

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The issue in GetHuman1833654's own words
I ordered my mom a gift card for $**. It asked when to send it. I said dec **. She received it on dec **!! So early. It was meant to be a surprise!! I was annoyed with this. Then when my mom tried to use the card it is charging her for her purchase. The code won’t work when put in!?! It also says she had an *x* free book because she is new. And when she puts that in it charges her as wel??? I’m not very happy with this gift card. It was meant to be a surprise for Christmas Day!! And now it’s not even working!!! The $** gift card also cost me $**$ I assume because I’m paying amarican prices when I’m Canadian? *I have been on hold for over ** mins waiting to talk to a person. I would like this to be resolved as it also says the gift card expires on dec **!!

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Shutterfly

Customer service issue
Reported by GetHuman1833654
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 2214 others
0 customers following this

Timeline

GetHuman1833654 started working on this issue
Dec 26th, 2018 6:48pm

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