Replace item lost during shipment.

GetHuman-jallygal's customer service issue with Shutterfly from December 2018

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The issue in GetHuman-jallygal's own words
In my Shutterfly order (*************-*******), I ordered * items (** Christmas Cards, ** "Jacob Cup" Ceramic Mug (**oz) - Red, & ** "Sophias Mug ****" Ceramic Mug (**oz) - Dark Blue). I received items ** and **, but ** states it was delivered and we didn't receive it. We have checked the porch and anywhere it would have been placed, as well as w*the post office. Their records show it was delivered, but are concerned w*what happened to this item. Item ** (Jacob Cup) Ceramic Mug is a Christmas gift. Please assist in resolving this issue with a replacement.
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Shutterfly

Customer service issue
Reported by GetHuman-jallygal
Dec 6th, 2018 - a yr ago
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Seen by 13 customers so far
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Timeline
GetHuman-jallygal started working on this issue
Dec 6th, 2018 6:50pm