Think our order yesterday got placed twice!! I texted Shutterfly last night but no resp...

GetHuman-kaylangs's customer service issue with Shutterfly from November 2018

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The issue in GetHuman-kaylangs's own words
Think our order yesterday got placed twice!! I texted Shutterfly last night but no response. Emailed Shutterfly this morning but no response! Waited for a call back for two hours but it never came. Sat on hold for ** plus minutes before the phone line was cut off! First year of ordering Christmas cards for my family and yesterday’s order for my Parents. May never use Shutterfly again if I don’t get help with this double order. I don’t know how it happen but I got two confirmation numbers. I’m very frustrated and don’t have time for this. Nor does my Mom want to be charged for two orders!! Please help!! My phone number is ***-***-****. Thank you! Kay Langstaff
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Shutterfly

Customer service issue
Reported by GetHuman-kaylangs
Nov 25th, 2018 - 10 mons ago
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GetHuman-kaylangs started working on this issue
Nov 25th, 2018 11:28pm