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The issue in GetHuman-kaylangs's own words
Yesterday I worked for four hours with my Mom on her Christmas card order. We placed her order yesterday morning. Last night I was trying to take a picture of the card to show my sister and I believe I accidentally placed another order. It didn’t go through all the payment procedures like the first time but I know another order was placed! Shutterfly costs are a splurge for my ** year old Mom,Lorraine Wearne, so we certainly don’t want her to be charged twice. Thank you for helping me out!! Her order will be shipped to me. Kay Langstaff but paid for by her. I ordered my Christmas cards from Shutterfly this year also.We are both new customers so I’m still learning how to maneuver through your site. Thank you for your help? Do you need the order number? Kay Langstaff
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