I ordered a photo book and it came printed crooked and many of the photos were warped...

GetHuman1618386's customer service issue with Shutterfly from November 2018

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The issue in GetHuman1618386's own words
I ordered a photo book and it came printed crooked and many of the photos were warped (which weren’t warped in the preview when purchased)! I called customer service and they issued a credit and said I could order a new book at no charge after I deleted all of the warped pictures and reuploaded them. This took hours last night! When I went to check out it still was charging me shipping & tax although I already paid these on the first book! I don’t feel I should have to pay that a second time for a mistake that was not mind. Kindly, will you guys be willing to refund me this amount? It was $**.** order * ************-********It was late last night when I finished the book and I was nervous to save it and wait to talk to customer service before ordering it because everytime I save it and come back to it different pictures are warped and it takes forever to fix it. Thank you for understanding!
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Customer service issue
Reported by GetHuman1618386
Nov 24th, 2018 - 10 mons ago
I have an issue with Shutterfly too
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Seen by 6 customers so far
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GetHuman1618386 started working on this issue
Nov 24th, 2018 8:31pm