I ordered a photo book and it came printed crooked and many of the photos were warped...
GetHuman1618386's customer service issue with Shutterfly from November 2018
Help with my Shutterfly issue
Next: our robot will wait on hold for GetHuman1618386 to get a Shutterfly rep on the line!
Always use the GetHuman Phone tocall Shutterfly. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1618386's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1618386 may need:
Account holder name, Billing address, and Email on account
The issue in GetHuman1618386's own words
I ordered a photo book and it came printed crooked and many of the photos were warped (which weren’t warped in the preview when purchased)! I called customer service and they issued a credit and said I could order a new book at no charge after I deleted all of the warped pictures and reuploaded them. This took hours last night! When I went to check out it still was charging me shipping & tax although I already paid these on the first book! I don’t feel I should have to pay that a second time for a mistake that was not mind. Kindly, will you guys be willing to refund me this amount? It was $**.** order * ************-********It was late last night when I finished the book and I was nervous to save it and wait to talk to customer service before ordering it because everytime I save it and come back to it different pictures are warped and it takes forever to fix it. Thank you for understanding!
GetHuman1618386 did not yet indicate what Shutterfly should do to make this right.
I have an issue with Shutterfly too
How GetHuman1618386 fixed the problem
We are waiting for GetHuman1618386 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.