I'd like you to contact me at another email address so that I don't spoil the surprise for my man. **

GetHuman1525643's customer service issue with Shutterfly from November 2018

Help with my Shutterfly issue
The issue in GetHuman1525643's own words
Push the date up,and change my contact email. ... I requested a photo book to my account *****@***.com. I would prefer to be responded to at *****@***.com if that's possible. This is a surprise book (I know.... I'm the *only* one making a surprise!) that I'm making for my friend and I didn't want him to see what you guys (and me!) have been up to. *Here's the email you sent from if that helps! ******************************Shutterfly reply-ff*b*c******-***HTML*****@***.com*****************************Here's my email to you:**Hello Lovely Shutterfly Peeps!**I'm wondering if you could use my other email address for any correspondence. *****@***.com. My fella, Bryan, who we're making this book for has access to this account - it's our joint account - and I would hate for him to see the surprise before it's time. My phone number is ***-***-****. it would be lovely if the book could be completed before the November **th deadline arrives - but I know you're busy. If there's an extra charge, I'm willing to pay it. Let me know. :)**As i mentioned, his brother Alan dug up all these photos for Bryan, and they came at such a good time for him - Bryan was being challenged in so many ways - and the photos made his day every single day. He's a man of few words, but when he wrote his sister about it, he was very emotional the entire time - the pictures touched him so much. Bryan is adopted, and he was surrounded by love all his life - he lost his Mom to cancer when he was a young man - and I even cry when I see pictures of Bryan's Mom and him together. It's such a beautiful gift that Alan did for him - and I'd like to have this book as a forever keepsake for Bryan.**Thank you very very much for your help, dedication and work that you're doing for me - I'm forever grateful.**With warm regards,**Bettina in Calgary Canada
I did receive a phonecall, however, she didn't have any of my details, so I said I would wait for someone who actually saw my details. It wasn't frustrating at all, the lady on the phone was lovely, kind, and professional. **
Emailing me at *****@***.com and putting a rush on my book so I can take advantage of the sale. **
Decades. I looooove **Shutterfly, and I recommend it to pretty much everyone I talk to when they show me their pictures.
Nope, just filling out this form...very handy, thank you! ** Thank you for your help! ****
How GetHuman1525643 fixed the problem
I called to have my email changed so as not to spoil the surprise I was making for my guy. Coty was an amazing help with getting me what I needed, found the correct album and got me all fixed up.*Thank you for having someone like Coty on your team. She was an absolute delight. **
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Shutterfly

A photo book helper
Customer service issue
Reported by GetHuman1525643
Nov 8th, 2018 - 3 years ago
Fixed
GetHuman1525643 shared how to fix
Seen by 8 customers so far
Similar issue to 861 others
0 customers following this
Items needed
Account holder name
Billing address
Email on account

Timeline

GetHuman1525643 started working on this issue
Nov 8th, 2018 8:32pm
GetHuman1525643 confirmed the issue is fixed. Hooray!
Nov 12th, 2018 10:10pm

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