I am having trouble with the Shutterfly App on my Roku Premier. Vertical images are aut...

GetHuman-benkail's customer service issue with Shutterfly from October 2018

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The issue in GetHuman-benkail's own words
I am having trouble with the Shutterfly App on my Roku Premier. Vertical images are automatically cropped and large portions of the images are chopped off on screen. I have seen online that other people have had this problem, but can't seem to figure out the solution. We use shutterfly images as our screen saver and love looking at all of our images, but hate that half of them cannot be seen in full. I have a Sony TV.**Thanks for the help!
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Shutterfly

Customer service issue
Reported by GetHuman-benkail
Oct 19th, 2018 - a mon ago
I have an issue with Shutterfly too
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Seen by 4 customers so far
Similar issue to 709 others
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Timeline
GetHuman-benkail started working on this issue
Oct 19th 5:28pm