I had made a specification of delivery on my order so that the tile and easel would be...

GetHuman-cindy_st's customer service issue with Shutterfly from October 2018

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The issue in GetHuman-cindy_st's own words
I specified an address different from my billing address for the ceramic tile. It was sent to my address instead. This is shutterfly's mistake and I want a refund! ... I had made a specification of delivery on my order so that the tile and easel would be sent to my sister-n-law in Dana Point, CA to arrive on time for her birthday. Instead it arrived at my front door. I am not impressed with whoever was filling my order as they didn't happen to notice that very important detail. Now I have to send it to her and I have already paid you to deliver it to her. This is my first order ever with you and I want to know how you're going to take care of this inconvenience.*Order **************Sincerely, Cindy Stonex
No one has resolved anything for me yet. I have tried to call you, email and all I get is a question about how I am gong to resolve the problem you need to fix!
Refund my money for the ceramic tile.
This is my first order.
YES!!!!!
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Shutterfly

I have had nothing resolved yet. The product in question is the ceramic tile I had ordered to be delivered to my sister-n-law at Dana Point CA.
Customer service issue
Reported by GetHuman-cindy_st
Oct 13th, 2018 - 4 years ago
Fixed
Seen by 22 customers so far
Similar issue to 679 others
0 customers following this
Items needed
Account holder name
Billing address
Email on account

Timeline

GetHuman-cindy_st started working on this issue
Oct 13th, 2018 11:59pm
GetHuman-cindy_st indicated the issue is not fixed yet.
Oct 15th, 2018 3:55am
GetHuman-cindy_st indicated the issue is not fixed yet.
Oct 15th, 2018 4:01am

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