Order is long overdue! Tracking for days shows stuck in Cincinnati! Now what? Need help!

GetHuman-sauterjl's customer service issue with Shutterfly from August 2018

Help with my Shutterfly issue
The issue in GetHuman-sauterjl's own words
I need Shutterfly to tell me what is next if this item is lost? I would still like the item but will accept a refund if nothing else can be done. ... Order no. ************-******* Order date *-*-** Order shipped *-**-** I have not received my order. Tracking indicates it is in Cincinnati, OH. I have checked daily and it has not moved. Must be stuck or lost there. I am not very hopeful now that it will be delivered.*Please advise. I am frustrated as I had to google "how to contact Shutterfly" in order to get to this type of email assist or see any kind of phone number. The Customer Support options provide no means of contacting or sending message to Shutterfly! I need some help in finding out what is next if my order is stuck or lost???? Thank you. *Janet Sauter Middletown, OH
Customers want*need an easy way to reach out and contact Shutterfly. The Customer Service options (all pull down) never offer a phone number or email to get a person or advocate. Shutterfly does not seem to offer a chat. I do not appreciate having to google "how to contact Shutterfly" to get any kind of info on how to get a message to them.
Suggestions? *. I could be issued a refund for this order. *. Shutterfly could remake and resend the notes.**. Shutterfly could chase down UPS and search for the lost orange envelope. I just want to know from Shutterfly WHAT they will do.
I am a frequent customer especially of special promotions that come via email or Facebook. I have two weddings and two baby showers in my immediate future. I think I need to consider Zazzle or some other company to make my invitations and wedding materials. It is too frustrating to get help if needed!
I have tried to track my order. Every time it says it is in Cincinnati. I have tried to click on every single pull down menu offered in Shutterfly Customer Service online. Nothing shows a phone number or email to use to report NOT RECEIVED ORDERS. There is no next step to take if you do not get the info you need in online info.
How GetHuman-sauterjl fixed the problem
I had to dig much deeper into Shutterfly customer service till I got a prompt asking me how I would like to contact Shutterfly...by chat, by email or via phone. I chose email. It took me to a page where I could enter my email, name, order number, and message . Then I was sent an email
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No product.... Did not receive item. It has been ** days since I placed order and ** days since it shipped.
Customer service issue
Reported by GetHuman-sauterjl
Aug 24th, 2018 - 3 years ago
GetHuman-sauterjl shared how to fix
Seen by 8 customers so far
Similar issue to 451 others
0 customers following this
Items needed
Account holder name
Billing address
Email on account


GetHuman-sauterjl started working on this issue
Aug 24th, 2018 6:19pm
GetHuman-sauterjl indicated the issue is not fixed yet.
Aug 24th, 2018 7:44pm
GetHuman-sauterjl indicated the issue is not fixed yet.
Aug 24th, 2018 7:59pm
GetHuman-sauterjl indicated the issue is not fixed yet.
Aug 26th, 2018 3:55am
GetHuman-sauterjl indicated the issue is not fixed yet.
Aug 26th, 2018 3:57am
GetHuman-sauterjl confirmed the issue is fixed. Hooray!
Aug 29th, 2018 4:14am