Ordered calendar. Charged credit card but no record of order in either my email or on s...

GetHuman-mexiemma's customer service issue with Shutterfly from August 2018

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The issue in GetHuman-mexiemma's own words
Ordered calendar. Charged credit card but no record of order in either my email or on shutterfly web site. Contacted customer service. They emailed me and said no record of order. Still a charge on my credit card. Sent screenshot of charge, no response. Since a birthday present, tried a second time to place order. This time credit card charged again, but no confirmation email or record of charge on shutterfly web site. Still twice charged on credit card, with absolutely no record of either transaction. Ignored my emails with screenshot of charges. Feeling very frustrated as time is of the essence, nothing to show for two identical attempts to order, just charged, nothing else.
GetHuman-mexiemma did not yet indicate what Shutterfly should do to make this right.
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Customer service issue
Reported by GetHuman-mexiemma
Aug 9th, 2018 - 7 mons ago
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GetHuman-mexiemma started working on this issue
Aug 9th, 2018 9:46pm