I want to cancel my order and could not find how to do it. I want to purchase a bigger book.

GetHuman820553's customer service issue with Shutterfly from June 2018

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The issue and preferred resolution, in GetHuman820553's own words:
The problem I ran into: I want to cancel my order and could not find how to do it. I want to purchase a bigger book.
I trust that Shutterfly will make this right and come up with a resolution that is fair.
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Shutterfly

Customer service issue
Reported by GetHuman820553
Jun 25th, 2018 - 2 mons ago
I have an issue with Shutterfly too
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Seen by 3 customers so far
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Items needed
Account holder name
Billing address
Email on account
Timeline
GetHuman820553 started working on this issue
Jun 25th 11:48pm