GetHuman-jmonkey's customer service issue with Shutterfly.com from December 2018

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The issue in GetHuman-jmonkey's own words
I WAS IN THE PROCESS OF SELECTING UPLOADED PICTURES FOR FREE PRINT OFFER, FREE * MAGNET OFFER. I received a error msg ( about Dec **) that said to call customer svc. I soon found out after calling next day that Shutterfly is not avail when I am not working (before *:**a est and after *p est). Went to working on a photo book by uploading and selecting pictures and wanting the pictures to be put in by myself, not arranged different ways and cropped short or part of pic left out. I am totally frustrated with the roundabout way the company operates, is not available, does not have in house people to reach even by email and get a timely reply back - it seems they outsource it. I have already now spent * hrs trying to get to the right site and right "person" to state the problem. My many days of this month's worth of work is running out. I am requesting - first - that you extend the new cust offer to me.*second - that you engage with me on the phone as I use my laptop to get the orders corrected and processed. My *** yr old brain doesn't process all this new technology well.**- up to *** free (*x** *x*)prints**- * free magnets** Art Print?*And A photo book

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Customer service issue
Reported by GetHuman-jmonkey
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 431 others
0 customers following this


GetHuman-jmonkey started working on this issue
Dec 23rd, 2018 9:02am

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