my photos are downloaded in my project photo tray, but when I go to drag them into the...

GetHuman-melton_l's customer service issue with Shutterfly.com from October 2018

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The issue in GetHuman-melton_l's own words
my photos are downloaded in my project photo tray, but when I go to drag them into the book there is a circle with a slash thru it and they won't accept them in my book. This is happening with every photo I am trying to place now, but I have placed many with no problem. This is really frustrating. I also waited hours for photos to download onto the site last night and they never did, and I had to start all over. This is the most frustrating photo book website I have ever used. My published was much better. Please help, thanks
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Shutterfly.com

Customer service issue
Reported by GetHuman-melton_l
Oct 15th, 2018 - 2 mons ago
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GetHuman-melton_l started working on this issue
Oct 15th 5:24pm