I placed an order today of a total of ** prints (*x* matte) and it first declined my or...

GetHuman-purplex's customer service issue with Shutterfly.com from August 2018

2 views
 | 
66 similar
 | 
0 following
Help with my Shutterfly.com issue
First: share to improve GetHuman-purplex's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-purplex to get a Shutterfly.com rep on the line!
Always use the GetHuman Phone tocall Shutterfly.com. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-purplex may need:
Account holder name, Account number, Billing address, and Last 4 digits of Social Security number
The issue in GetHuman-purplex's own words
I placed an order today of a total of ** prints (*x* matte) and it first declined my order because I had typed my phone number incorrectly. I reloaded the page and also had to insert my card credentials again, I pressed order and it told me that for some reason it was declined. However, a few moments later my bank messaged me (because everytime I order online it sends me an sms saying what I purchased) saying I had bough from shutterfly. But when I go to my account's order history it says I've ordered nothing. This is a problem because shutterfly has apparently charged me for something that seems like I will not get. So please, I would like to know if my order did get through or the system is malfunctioning? Thank you.
GetHuman-purplex did not yet indicate what Shutterfly.com should do to make this right.
I have an issue with Shutterfly.com too
How GetHuman-purplex fixed the problem
We are waiting for GetHuman-purplex to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Shutterfly.com's attention and get better help faster. Tap below to get started.
Having Shutterfly.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-purplex fixes it.
This email address isn't valid

Shutterfly.com

Customer service issue
Reported by GetHuman-purplex
Aug 15th, 2018 - a yr ago
I have an issue with Shutterfly.com too
Not resolved
Seen by 2 customers so far
Similar issue to 66 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-purplex started working on this issue
Aug 15th, 2018 10:01pm