I got an ** x ** print in the mail today. Unfortunately, when I opened the box (It was...

GetHuman-rynerins's customer service issue with Shutterfly.com from June 2018

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The issue and preferred resolution, in GetHuman-rynerins's own words:
I got an ** x ** print in the mail today. Unfortunately, when I opened the box (It was dented), there was a crease right across the face :( Also, the photo had been rolled up & the whole thing was kind of squished. I could probably work out the squished issue, but the crease won't go away & the picture isn't usable.
I trust that Shutterfly.com will make this right and come up with a resolution that is fair.
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Shutterfly.com

Customer service issue
Reported by GetHuman-rynerins
Jun 25th, 2018 - 2 mons ago
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GetHuman-rynerins started working on this issue
Jun 25th 10:05pm