No one has contacted me about this but I keep getting a notice asking if it has been fixed

GetHuman763686's customer service issue with Shutterfly.com from June 2018

Help with my Shutterfly.com issue
The issue in GetHuman763686's own words
I received my free **x** photo. The quality is good but it is cropped so close it cuts off part of the people on each end. By the time it is framed, the end people will be cut off completely. *Order ***********Date *******
Another free **x** wih all people in it
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Shutterfly.com

Customer service issue
Reported by GetHuman763686
Jun 8th, 2018 - 4 mons ago
I have an issue with Shutterfly.com too
Fixed
Seen by 13 customers so far
Similar issue to 665 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman763686 started working on this issue
Jun 8th 4:59pm
GetHuman763686 indicated the issue is not fixed yet.
Jun 8th 6:01pm
GetHuman763686 indicated the issue is not fixed yet.
Jun 8th 10:36pm
GetHuman763686 indicated the issue is not fixed yet.
Jun 8th 10:37pm
GetHuman763686 indicated the issue is not fixed yet.
Jun 9th 6:13pm
GetHuman763686 indicated the issue is not fixed yet.
Jun 9th 6:15pm
GetHuman763686 indicated the issue is not fixed yet.
Jun 9th 6:15pm
GetHuman763686 indicated the issue is not fixed yet.
Jun 11th 6:01pm
GetHuman763686 indicated the issue is not fixed yet.
Jun 11th 6:01pm
GetHuman763686 indicated the issue is not fixed yet.
Jun 14th 3:24pm
GetHuman763686 indicated the issue is not fixed yet.
Jun 14th 3:25pm