I have a *:** flight tonight from LaGuardia and I was in Monticello. I figured I would...

GetHuman963249's customer service issue with Shortline Bus, Coach USA from August 2018

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The issue in GetHuman963249's own words
I have a *:** flight tonight from LaGuardia and I was in Monticello. I figured I would take the *:** bus to Queens city and then take a cab to airport. First the bus was half hour late. That would have been fine. However, AFTER picking up people at Woodbury commons the driver announced that there was a “change of plans” because his hours were over or something of that nature, and we would thus be switching drivers. That would Also be manageable although Doesn’t make much sense because “what was he thinking “. The driver then drove IN THE WRONG DIRECTION going backwards around ** minutes each way then back to Woodbury !!. I am beyond frustrated and annoyed and will probably miss my flight. This is not a matter of traffic or bus malfunction which happens -this was TOTALLY AVOIDABLE and unacceptable. I have taken short line before and was satisfied but this is beyond any sense of normalcy and right*wrong and I cannot see myself ever taking shortline again until I hear a god explanation and you make this up to me somehow. You literally ruined my day and possibly my whole work week as I probably will not be able to fly tonight.
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Shortline Bus, Coach USA

Customer service issue
Reported by GetHuman963249
Aug 7th, 2018 - 2 mons ago
I have an issue with Shortline Bus, Coach USA too
Fixed
Seen by 6 customers so far
Similar issue to 10 others
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GetHuman963249 started working on this issue
Aug 7th 7:18pm
GetHuman963249 indicated the issue is not fixed yet.
Aug 7th 9:21pm
GetHuman963249 indicated the issue is not fixed yet.
Aug 8th 9:02pm