i have been having a hard time with my perscriptions. Twice recently I had called the p...

GetHuman-beachit's customer service issue with Shopko.com from September 2018

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The issue in GetHuman-beachit's own words
i have been having a hard time with my perscriptions. Twice recently I had called the pharmacy to see if my daughters Adderall was ready and was told they never received the order as of yet. When calling the perscribers office to check on the status, both times was told it was electronically sent and marked received by the pharmacy. I was blatantly lied to by the reps and had to have the dr. call the second time in order for them to confirm the prescription had been received. They put holds on my perscriptions with no attempt to notify me and argue or refuse to fill when the refill is due. I do not understand why they hold and lie about perscriptions that my Dr. sent. It seems to progressively get shadier. Today I needed refills on my phentamine and taramodal of which I had filled the month before both on the same day. I went in and was told they had just received the prescription of phentamine and it would not be ready for a while. I had called both in the night before so didn't understand what had once again happented to my script. I said I would check back in a bit. Came back, too busy, left and came back a little over an hour later for the third time only to be told it was too early to fill the phentamine. I than waited for the pharmacist to ask why one was filled but not the other when I had previously filled them both on the same day. She than told me the taramqdol shouldn't have been filled either. I slowly explained that there was ** on days the month ago which than was only * days before my last fill and according to their policy was acceptable for filling. The pharmacist stared at the screen for a long time, than turned to me and angrily said it wouldn't be ready for at least ** minutes . Why she didn't know the dates and why she once again controlled my script was astounding. The manner in which I was treated with a line of people behind me watching this unfold after taking my entire afternoon coming back * times while being lied to was humiliating to say the least. I have been judged, I believe harassed, lied to and openly hostile by this team and I am appalled. Obviously they believe I am med seeking which is unfounded and it is unacceptable to be judged and treated in that manner about scrips that my dr. had prescribed in the privacy of his office. But to make these scripts disappear has to be borderline criminal and I hope it is stopped. Paying customers don't deserve to be treated and disregarded when they are unable to even do the math on the refill eligibity. My prIvacy, and self worth in being not only exposed to supposed professionals who have no business openly shaming me for what is prescribed and only the business of the dr. I shared it with is wrong and belittling. Thank you for taking the time to read this**Have a good day

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Customer service issue
Reported by GetHuman-beachit
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 6 others
0 customers following this


GetHuman-beachit started working on this issue
Sep 14th, 2018 8:04am