I bought a purse a few weeks ago and today the strap broke at the seam. I came to retur...
GetHuman-lesliegj's customer service issue with Shopko.com from August 2018
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I bought a purse a few weeks ago and today the strap broke at the seam. I came to return*exchange it at the Eau Claire, Wi location at **:**am ****** and the middle aged woman at the customer service desk was very unhelpful. I did not have a receipt, but I asked if she could look up the transaction on the shopko rewards card or my credit card that I used and she would not even try. She told me to look for another one myself, but there were none of the same exact ones so I picked one that was the same brand and about the same size. When I brought it back she said it had to be exactly the same and would not help me anymore. I left the garbage purse at the store and dumped all of my contents in a reusable shopping bag I brought and left with no purse for the rest of the day. I will Not come back to this location (the only one I shop at) I've never received such terrible customer service at a department store. I've never complained like this before.
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