Shopify Customer Service

Answers to Common Problems

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Shopify.
As for contacting Shopify, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Shopify.
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Click below to show 1 more questions, answers, and complete guides to common Shopify customer support problems.

Recent reasons customers contacted Shopify:

need to speak to human at shopify through chat. not AI*
my credit card was charged by shopify and i don't know why.
*** rupees were taken from me by lying to me
I am being charge monthly by Shopify and I don't have an account
I want to cancel my account
I don't have an account with Shopify and I've been getting charged for the last * month...
When trying to pay for merchandise off of shopify, I get an error saying my 'Credential...
Judge.me review app doesnt work
I do not have an active account, yet I am receiving charges from my bank. **I was charg...
Hi Guys, I have a question that I want remove my GoDaddy domain from my inactive store...
I keep getting Shop Verification Codes on daily basis after only one use of the system...
I have made a mistake. I'm not sure why but my dropshipping business did not produce an...
We have an online store with Shopify. We had to transfer ownership to me alexis georghi...
AWB no.- ************Had order **l large storage bags pack of ** (buy * get * free) i...
AWB no.- ************Had order **l large storage bags pack of ** (buy * get * free) f...

Help me with my issue

Does GetHuman work with Shopify?

GetHuman does not work with Shopify's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Shopify at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Shopify's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Shopify at a Glance

Shopify has no phone number
Shopify has 1 chat optionBEST
Shopify has no customer email
Shopify has 1 help forum
Shopify has no twitter handle
Shopify has no facebook page
Shopify Phone Number and Contact Information

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