Hello, I have a couple issues to resolve please: *Issue *: I am being billed for an a...

GetHuman5317821's Account Access issue with Shopify from September 2020

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The issue in GetHuman5317821's own words
Hello, I have a couple issues to resolve please: *Issue *: I am being billed for an account that I cannot access. I believe the confusion comes from my husband, unknowingly, opened a shop under a domain that I had already started and then paused. *Domain name: TeePolitical*Husband name: Francis Zinser*My name: Maria Zinser*Email to store is either *****@***.com or *****@***.com**Issue *: Somehow, I combined TeePolitical with iMerchCo??? I believe that I closed iMerchCo and then placed TeePolitical on "pause" for $**mo?? I am being billed for the $* as well, but have no access, as well as, being billed for $***mo with no access. **What I would like to do is: **. "untangle" iMerchCo from TeePolitical**. Make sure that iMerchCo is closed**. Keep TeePolitical on the Pause with access to work on the account for the $**mo fee for now**. Stop the $***mo billing fee for TeePolitical or whatever account I'm being billed for.**I hope that this all make sense? and sorry for the confusion. Please let me know if you need any further information. **I hope that this makes sense? and sorry for the confusion.

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Shopify

Account Access issue
Reported by GetHuman5317821
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 2289 others
0 customers following this

Timeline

GetHuman5317821 started working on this issue
Sep 30th, 2020 6:21pm

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