Shopify Customer Service Issues

Hello, I placed an order with Yukona through Shopify on December 4th. The tracking information states that it has been delivered, but to date, I have not received anything. I have sent them several emails that have gone unanswered. This is the second time I have ordered through Shopify - the first was in February with Lyssea, and I never received that package either. However, my orders are still being charged. If I do not receive a response, I will file a complaint.

Dear Sir/Madam, Subject: Return of the A1 smartwatch due to a battery problem I placed an order for the smartwatch on Dec 7 and received it on Dec 12. Unfortunately, upon attempting to charge it for the first time, the device did not charge properly, requiring me to hold the charging wire tightly. As a result, I would like to return the smartwatch and request a replacement. Thank you, Yours truly, Kandasamy

On November 13, [redacted], I purchased a cocktail arcade machine for $[redacted] from an advertisement on Facebook Marketplace. The invoice displays the name Soymacho but also mentions no reply at myshopify. For any concerns, an email address provided is [redacted] I got my delivery two weeks ago only to discover that I received a cheap mobile phone holder instead of the arcade machine I ordered. Despite reaching out through email to both addresses two weeks ago, I have not received any response yet. I am concerned whether this was a mistake or if I have fallen victim to a scam. Thank you, A.R.

Bonjour, Bonjour Madame, Monsieur, Je tiens à signaler un incident lié à ma commande No [redacted]RTN sur le site FIXEDSHOP. La canne de marche que j'ai acquise s'est malheureusement brisée, occasionnant ma chute, mais heureusement sans gravité. Malgré mes nombreux mails avec des photos pour appuyer ma demande, je n'ai reçu aucune réponse de leur part. Aujourd'hui, j'ai envoyé un dernier courriel les mettant en garde que je prendrai des mesures à leur encontre. Je vous prie instamment de bien vouloir traiter ma requête.

I recently opened a Shopify shop on www.malsy.myshopify.com. I added my details, linked my Stripe and PayPal accounts, and completed personal applications. However, when I tried to add my credit card, my shop closed automatically. Now I receive the message: "Oops, something went wrong. This shop is unavailable." I am eager to get my shop back up and running so I can resume my business efforts promptly. My email is [redacted] Any help would be greatly appreciated. Thank you. Yassine Ibrahim.

I was unable to process a payment as the item ordered was not available. I have informed the customer repeatedly that no payment will be taken. The customer now seeks reassurance that the charge will be refunded to his card. I am uncertain of the customer's intentions and would like some form of verification from you. The order in question is R [redacted] from the crane-hardware.myshopify.com retail store.

I made a purchase last week from a website that uses "myshopify" and have been unable to reach anyone from the company to track my order or receive shipping details. I have attempted to contact their customer support via email and phone with no success. At this point, I am concerned about the legitimacy of this company and what actions they take when customers are charged for products that are not delivered.

I bought an item from Coquillge on 24/11/19, but it has not arrived. The company is not providing any information regarding the item's whereabouts, despite my requests for a tracking number. I asked for a refund since the item was meant for a Christmas present, but I haven't heard back in over a week. I believe the item has not been shipped at all. I am seeking advice on how to proceed as I am eager to get a refund for the undelivered item.

Order #[redacted] from sylviabeaute.com has been confirmed. The order includes a [redacted] Latest Soft Leather Tote Bag in Gray for £22.98. The total, including shipping, is £27.97 GBP. I am disappointed with the item as it is not leather and has a strong plastic smell. Despite sending multiple emails to inquire about the return process for a full refund, I have not received any responses or guidance on how to proceed. I am looking for assistance in returning the product and obtaining a refund. Thank you. Yvonne M. from [redacted] Cliveden Gages, Taplow, Maidenhead SL6 0GB, UK.

I ordered a pair of boots from Naked Wolfe with express delivery on December 16th as a Christmas gift, yet they have not arrived. Despite my inquiries, the responses I received included excuses shifting blame to their courier services like DHL, ParcelForce, and FedEx. I have received packages from these companies before without issue. I am starting to believe I may have been scammed. Given that Shopify is a reputable platform, I am confused by this experience. Has anyone else encountered this problem? Any advice would be appreciated. - M.H.

I am using both Shopify Payments and PayPal. In the Shopify Payments setup, I accept 5 different currencies for my customers (USD, EUR, AUD, CAD, GBP). My shop's default currency is USD. When a user chooses EUR, for example, checkout through Shopify Payments goes smoothly, allowing payment in EUR via CC, Apple Pay, or Google Pay. However, for PayPal Checkout Express, when a user selects EUR in my shop, the payment amount shown on PayPal is in USD. I would like help to correct this so that the PayPal currency requested from my customer matches their selection on my site, and not just defaults to USD.

I need help confirming if WasherFairy.com is still active on your sales website. Could you provide the updated contact details, including the CEO's name and contact information? I also need a current working phone number and mailing address for WasherFairy.com. Your assistance is greatly appreciated. Thank you. -Reyba C. Phone: [redacted] Email: [redacted] Note: I made a one-time purchase on July 8, [redacted], for $39.95 + tax and shipping but was billed $[redacted].95. I've been trying to get a refund since July [redacted] with promises of a check by December 31, [redacted], but no refund has been received due to overbilling and not receiving the item.

Hello, I purchased a product from Hellance Beauty in December. I have not received any updates for months and recently discovered that their website is now shut down and will be transitioning to Shopify. I am concerned as they have not been responsive and even blocked me when I inquired about a refund on Instagram. It seems like they are potentially scamming customers and have been deleting and blocking those who express their disappointment on Instagram. I am reaching out here as a last resort in hopes that you can help investigate the situation and inquire about refunds or product delivery. The item I bought was quite expensive in my currency, and many others are also facing similar issues. I appreciate any assistance as Hellance Beauty is unresponsive, and their move to Shopify is impending. Thank you for looking into this. Have a great day.

I recently received a product from Nallur Saree that I did not order. Despite attempting to cancel when it was unexpectedly confirmed as a Cash on Delivery order, I was unable to do so as there was no cancellation option available. Upon receiving the item, the delivery person would not take it back, leaving me stuck paying for a low-quality saree that looked nothing like its online image, lacking the promised blouse piece and in a different color. Disappointingly, there seems to be no return option on their website, making it impossible to address this issue.

I've sent the pictures of the purchase to supertrip.shop as requested. I haven't received a response from them yet as of today's date. My issue remains unresolved, but there's progress. I recently received an email from them requesting photos of the ring I bought. I will be sending the pictures along with a description of the defect. I'm hopeful for a quick resolution, as my credit card company does not accept substandard purchases that are not rectified. - Karen Romigh

Hello, I am seeking help regarding a Shopify domain owner. My order was placed on December 24th for a grey, queen-size sherpa blanket. Unfortunately, I received a t-shirt instead. I believe there may be an issue with the communication as I have not heard back after reaching out. I am hoping this can be resolved promptly as the blanket was intended as a Christmas gift for my mother. Your assistance in rectifying this situation would be greatly appreciated. Thank you, KB Subject: Order LD7200 Hello, I am requesting the grey, queen-size sherpa blanket I ordered, not the t-shirt that was mistakenly sent. I understand errors can occur, but I kindly ask for a swift resolution to this matter. The blanket was meant as a Christmas gift and I still wish to give it to my mother. Your prompt attention to this issue would be highly valued. Warm regards, Kelly Beyette Subject: Order LD7200 confirmed Thank you for your purchase, Kelly! Your order, LD7200, is being prepared for shipment. We will notify you once it's on its way. You ordered a Thicken Shearling Blanket in Gray, size [redacted]*230cm, for $29.90. The total cost including shipping is $35.90 USD. If you have any inquiries, please respond to this email or reach out to us.

Hello, I am currently setting up a 'print on demand' e-commerce store using Shopify connected with Printful. My inquiry is regarding the payment process. When a sale is made on my store, will I receive payment from Shopify or Printful? I have heard that it takes up to 3 days for Shopify to process payments for orders placed on the store. As I need to pay my suppliers at Printful before they start fulfilling my orders, am I required to wait for 3 days to manually pay Printful for each order, or does Printful automatically deduct the fulfillment costs once an order is placed on my store?

I am seeking advice regarding my unresolved order issue with Penrose Ties. Despite numerous emails and unsuccessful attempts to contact your customer service by phone, I have not yet received the second tie from my order #[redacted] - the Jaques Sale Tie priced at £22.25. The delay of over a week has caused inconvenience as this tie was intended as a birthday gift for my husband, which has already passed. I kindly request your prompt assistance in resolving this matter. Best regards, Natasha Wilkinson

I am experiencing issues with creating shipping zones. When I attempt to create a zone, a pop-up window appears, but the process gets stuck. The same problem occurs when trying to publish in the Narrative theme or add a menu item in the Footer menu. Each time a pop-up window is supposed to show, the page freezes. The main issue seems to be the malfunction of the pop-up windows. I kindly request assistance in resolving this problem promptly.

Hello, I own a brand called "Millennial K" and previously experimented with Shopify using this store name. Now, about a year later, I am considering moving forward with a plan. However, during the new trial, I was required to use "Millennial K Label" instead of "Millennial K" for the temporary site name. I am interested in reverting back to just "Millennial K." The original account details are as follows: Account: K A L L É Email: [redacted] The new trial details are: Website: millennial-k-label.myshopify.com Email: [redacted] I would like to delete the old account to change the new account's site name to "Millennial K" (not "Millennial K Label"). The name "Kalle" is now irrelevant as I have been refining my brand over the past year. After the trial, I plan to transfer the domain name (www.millennialk.com) from my current WordPress site. This process will take a few weeks as I coordinate with my current host/web designer to ensure a seamless transition for customers to view a completed site. Although rebuilding the new Shopify site will take time, I aim to streamline my accounts with accurate details under the name "Millennial K." I appreciate any assistance. Thank you, Niki