I purchased an item from a shop (Mucilagecobalt) on November *th. Order * **** in the a...

GetHuman3973457's customer service issue with Shopify from November 2019

Help with my Shopify issue
Before contacting them, items GetHuman3973457 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman3973457's own words
I purchased an item from a shop (Mucilagecobalt) on November *th. Order * **** in the amount of $**.***I received a confirmation of the order. The information in the following days continued to show the order unfilled. I tried to contact the seller using the email on the shop site (*****@***.com) asking about my order. I emailed several times and as of yet have received no response. Now, today the shop site is unavailable, disappeared. What is going on on with this? I am reaching out to you because I do want to stop using Shopify. My friends are concerned about how you will handle this as am I. We don't want to risk shopping on Shopify if fraud is a problem with the shops.

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Shopify

Customer service issue
Reported by GetHuman3973457
Nov 21st, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 697 others
0 customers following this

Timeline

GetHuman3973457 started working on this issue
Nov 21st, 2019 3:03pm
GetHuman3973457 shared this issue with friends on Facebook
Nov 21st, 2019 3:05pm