Hi,**I'm writing from the brand Letasca, we have a Shopify e-commerce website that has...

GetHuman3842678's customer service issue with Shopify from October 2019

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The issue in GetHuman3842678's own words
Hi,**I'm writing from the brand Letasca, we have a Shopify e-commerce website that has been down since **th*October, that's almost ** days now. I've tried contacting the helpline number, an online*chat and sending emails - it's unreal that I have received NO response from either and that the phone number*doesn't seem to work at all.**I understand*there's been an issue within Italy, but not fixing the same for ** days is unacceptable. Our brand is suffering a huge loss atm with no real support from Shopify. Oct-Nov is a period of extremely*high conversions and traffic for Letasca given the nature of our product. Due to your inability to take action we have lost a really high quota of our conversions and traffic due in just these ** days. I'd like to know how much longer SHopify expects us to sit with our hands crossed waiting for business to restart. Do you propose to reimburse*our losses, ideally we expect a reimbursement (considering the monthly fee that we pay for our subscription with you).**Not only is our website on a stand still, we've had to pause all our digital marketing campaigns, which is a waste of money and time. Once again, I'd like to stress that OCT-NOV is a peak conversion period for LETASCA.**To be honest, I'm finding it extremely hard to believe that no one has bothered to get in touch with us directly, given the magnitude of the issue. This is hardly the kind of service and experience you expect from SHOPIFY. Given the amount of money that is charged from us, make sure we are contacted with updates on the situation asap.

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Shopify

Customer service issue
Reported by GetHuman3842678
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 1061 others
0 customers following this

Timeline

GetHuman3842678 started working on this issue
Oct 29th, 2019 12:20pm