Hi there, I'm currently unable to increase the size of my product pictures. I use the...

GetHuman-johnjkre's customer service issue with Shopify from October 2019

Help with my Shopify issue
First: share to improve GetHuman-johnjkre's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-johnjkre may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-johnjkre's own words
Hi there, I'm currently unable to increase the size of my product pictures. I use the "edit image" tab and increase the size through there and click "done" and "save" but when I actually go to look at it on the website nothing has changed. I can make pictures smaller and when I do it ruins the quality, then when I revert the image back to the original size it stays in the ruined quality. So my main question is how do I increase the size of the pictures because the current method isn't working.**Thanks John

GetHuman-johnjkre did not yet indicate what Shopify should do to make this right.

How GetHuman-johnjkre fixed the problem

We are waiting for GetHuman-johnjkre to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Shopify's attention and get better help faster. Tap below to get started.
Having Shopify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-johnjkre
Oct 23rd, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 1015 others
0 customers following this


GetHuman-johnjkre started working on this issue
Oct 23rd, 2019 2:54am
GetHuman-johnjkre indicated the issue is not fixed yet.
Oct 23rd, 2019 4:14pm