HELP. The City of Columbia, MO was stiffed by one of your vendors: That Home Stuff...

GetHuman2207224's customer service issue with Shopify from February 2019

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The issue in GetHuman2207224's own words
HELP. The City of Columbia, MO was stiffed by one of your vendors: That Home Stuff. The $**.** item (w*free shipping) ordered was an Estink Heavy Duty Folding Hand Truck Collapsible Moving Warehouse Home Garden Rolling Cart, **KG**** lbs x *) . Order was placed ******* – correspondence by the City of Columbia and your vendor regarding status, and due to delay cancellation of order and finally request for refund continued through Jan * **** via (their email *****@***.com). Their response was always the promise that a refund would be coming in a short time.**Our procurement person will have to pay this $**.** out-of-pocket (doing business with a fraudulent company). Because ThatHomeStuff was under the Shopify umbrella - can this amount be refunded by Shopify because it is the assumption (based on your business) the businesses under your umbrella are vetted and held to your standards. Our person can ill-afford $**.** with nothing in return. Or, perhaps a better solution is for Shopify to fill the order and collect the monies already paid from your vendor. This may be small potatoes to you, but for regular working people, $** is a lot. I appreciate the opportunity to share my frustration and hope your desire to take care of your customers (direct or indirect) will prevail.**I look forward to prompt response and assistance. I will happily forward to you all of the correspondence between said vendor and our procurement person. **My name is Crystal Payne* my phone number is ***-***-****.*Our procurement person is Amy Larkin.*We work for the:*City of Columbia (Missouri)*Public Health and Human Services***** W. Worley Street*Columbia, MO *****

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Shopify

Customer service issue
Reported by GetHuman2207224
Feb 14th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 271 others
0 customers following this

Timeline

GetHuman2207224 started working on this issue
Feb 14th, 2019 4:43pm