Placed order on ***. Received email order confirmation on ***. On **** sent a message...

GetHuman-karisdow's customer service issue with Shopify from May 2018

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The issue in GetHuman-karisdow's own words
Placed order on ***. Received email order confirmation on ***. On **** sent a message, asked when order will be shipped. On **** received response stating that the order had been processed and shipped. They were awaiting tracking number and would forward it when they receive it. Sent another message on **** asking where the order is and got no response. Sent another message on **** still have not received order or tracking information. I requested to cancel the order and receive a refund due to the fact that * weeks after placing the order they have not provided tracking information. Now almost another week has past and they still are not responding to my messages. Order has not been delivered nor have they provided tracking information. This is in regards to Order ****** placed on *** with Pluto Deals for (*) Premium Gravity Fed Sandblasting Gun. Total amount paid in full $**.**. At this time (nearly * weeks later) I am requesting the order be cancelled and a refund for the total amount of $**.** be issued as soon as possible.
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Customer service issue
Reported by GetHuman-karisdow
May 22nd, 2018 - 8 mons ago
I have an issue with Shopify too
Seen by 2 customers so far
Similar issue to 539 others
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GetHuman-karisdow started working on this issue
May 22nd, 2018 3:17am
GetHuman-karisdow indicated the issue is not fixed yet.
May 22nd, 2018 3:17am