I purchased the app for $*.** but it still doesnt have enough memory for me to download...

GetHuman-goris_ga's customer service issue with ShoeBox from November 2018

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The issue in GetHuman-goris_ga's own words
I purchased the app for $*.** but it still doesnt have enough memory for me to download and then it asks me to upgrade for additional $*.** but even then it says its only for * hour and i still have about *** minutes to download... i am confused and how this app is a scam that wants you to continue purchasing for memory for so expensive.. i also have a question as far as how this works do i have to pay $*.** a month to continue to have all my photos and videos saved on this app? I have many questions is there anyway i can just get a call from customer service?
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ShoeBox

Customer service issue
Reported by GetHuman-goris_ga
Nov 29th, 2018 - 9 mons ago
I have an issue with ShoeBox too
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Timeline
GetHuman-goris_ga started working on this issue
Nov 29th, 2018 5:07pm