To whom it may concern,** I and my family ( * sisters ) have a long time tradition c...

GetHuman1610145's customer service issue with Shoe Carnival from November 2018

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The issue in GetHuman1610145's own words
To whom it may concern,** I and my family ( * sisters ) have a long time tradition coming to Shoe Carnival for their $ **.** gift card. However* today I was told by * worker, that it was to the *st *** but, clearly it wasn't *** people in that store. I then was told by the manager ( Chick Johnson ) that you had to be in line. What ?? Your sales paper and also the commercial states to the *st *** people. Quite a few people name in after we but, all left without buying anything. MONEY LOST... Are you in the business of losing money ? Even with $**.** off, money would have been spent. Is this a new policy ? Or is this an individual store? Please respond. Thanks for having comfortable shoes, for the working people.**Serrena. Ivy**** ***-**** Hm**** ***-**** cell
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Shoe Carnival

Customer service issue
Reported by GetHuman1610145
Nov 23rd, 2018 - 10 mons ago
I have an issue with Shoe Carnival too
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Seen by 3 customers so far
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GetHuman1610145 started working on this issue
Nov 23rd, 2018 2:59pm